Privacy Policy

Effective Date: July 2026

At SmartCare360 Health ("SmartCare360," "we," "our," or "us"), protecting your privacy is one of our highest priorities. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, request information, schedule consultations, or use our healthcare technology and patient engagement services.

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

Full Name

Email Address

Phone Number

Organization or Practice Name

Job Title

Healthcare Provider Information

Appointment Requests

Contact Form Submissions

Messages and Communications

Any additional information you choose to provide

Depending on the services requested, we may also collect information related to healthcare organizations, provider inquiries, or patient engagement programs.

We may automatically collect certain technical information, including:

IP Address

Browser Type

Device Information

Operating System

Website Usage Data

Cookies and Analytics Information

2. How We Use Your Information

We use your information to:

Respond to inquiries and consultation requests.

Schedule product demonstrations, appointments, or meetings.

Provide information about our healthcare technology solutions and services.

Deliver Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and related healthcare services.

Improve our website, services, and customer experience.

Maintain our customer relationship management (CRM) systems.

Send educational resources, newsletters, product updates, and service notifications where permitted.

Process transactions and provide requested services.

Comply with applicable legal, regulatory, and contractual obligations.

3. Healthcare Information

SmartCare360 Health is committed to protecting health-related information in accordance with applicable privacy and security regulations.

If Protected Health Information (PHI) is collected or processed as part of our services, it will be handled in accordance with applicable federal and state laws, including HIPAA where applicable.

4. SMS Communications & SMS Opt-In

If you choose to provide your phone number and opt in to receive SMS messages, we may send you:

Appointment confirmations and reminders

Service updates

Customer support messages

Important account or service notifications

Promotional messages (only where you have provided consent)

Message frequency may vary. Message and data rates may apply depending on your mobile carrier.

You may opt out of SMS communications at any time by replying STOP to any text message. For assistance, reply HELP or contact us directly using the information provided below.

No Sharing of SMS Opt-In Data (Required Notice)

SMS opt-in consent and phone numbers collected for SMS communications will not be shared, sold, rented, or disclosed to any third parties or affiliates for marketing or promotional purposes.

This excludes trusted service providers who help us deliver SMS communications on our behalf and who are contractually obligated to protect your information.

5. Marketing Communications

If you subscribe to receive updates from us, we may send:

Newsletters

Product updates

Educational content

Webinar invitations

Industry insights

Promotional communications

You may unsubscribe from marketing emails at any time by clicking the Unsubscribe link included in our emails or by contacting us directly.

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to:

Improve website functionality

Analyze visitor behavior

Measure website performance

Enhance user experience

Remember user preferences

Support marketing and advertising initiatives

These technologies may include:

Browser Cookies

Google Analytics

Advertising Pixels

Similar tracking technologies

You may disable or manage cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

7. Information Sharing

We do not sell, rent, or trade your personal information.

We may share your information only with trusted third-party service providers who assist us in operating our business, including:

CRM platforms

Appointment scheduling providers

Cloud hosting providers

Analytics providers

Email service providers

SMS communication providers

Payment processors (where applicable)

Healthcare technology vendors supporting our services

These providers are authorized to use your information only to perform services on our behalf and are required to maintain appropriate confidentiality and security safeguards.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

These safeguards include secure hosting environments, access controls, encryption where appropriate, and ongoing security monitoring.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites or resources for your convenience.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing any personal information.

10. Your Privacy Rights

Depending on your jurisdiction and applicable laws, you may have the right to:

Access the personal information we hold about you.

Correct inaccurate or incomplete information.

Request deletion of your personal information.

Withdraw consent for marketing communications.

Opt out of SMS communications by replying STOP.

Request information regarding how your personal data is collected, processed, and shared.

Request a copy of your personal information where applicable.

To exercise any of these rights, please contact us using the contact information below.

11. Children's Privacy

Our website and services are intended for healthcare organizations, healthcare providers, and adults.

We do not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will promptly delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements.

When changes are made, the revised version will be posted on this page with an updated Effective Date.

13. Contact Us

If you have any questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

SmartCare360 Health

Website: https://mrghealthinc.smartcare360.health/

Email: [email protected]

Phone: +1 350-237-1602

Address: 5201 Memorial Dr Ste 531, Houston, TX 77077, United States